Customer Support Throughout the Life Cycle

Committed to Customer Satisfaction

TCC installs equipment, tests it in the field and works with its customers to achieve 100 percent satisfaction. TCC’s products are also built to last and are supported for their entire life cycle. The combination of built-in diagnostics software and on-site service ensure constant network up time. Ease of use and automation are emphasized in all TCC products. This combined with personalized onsite user and field service training, ensures reliable operation and communications protection.

Contact TCC Support – General

Technical Communications Corporation
100 Domino Drive
Concord, MA  01742-2892 USA

Telephone: +1-978-287-6223
Toll Free: +1-800-952-4082
Fax: +1-978-371-1280
Contact: TCC Support - General Inquiries

Contact CipherTalk Support

CipherTalk Helpline: +1-978-287-6353
Email: CipherTalk Support
When contacting TCC regarding support for CipherTalk secure mobile phones, please provide the following information:

  • Name
  • Company
  • Email
  • Phone Number
  • Product Serial Number
  • Description of the Problem

Repair and Return TCC Products

To contact TCC support to repair and return a product (excluding CipherTalk), please Submit your Support Request Online. Have the following information ready:

  • Product
  • Serial Number
  • Quantity
  • Customer
  • Contact
  • Phone, Fax number and/or email address
  • Ship & Bill to address
  • Purchase Order number (non-warranty repairs)
  • Specify problem description or work to be completed.

Cipher One

CipherONE® Optimized Network Encryption

Our solutions meet TCC's CipherONE Optimized Network Encryption best-in-class criteria for maximum cryptographic strength, and are optimized for performance and ease of use for our customers.

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